When you chat with a customer in a shop, it’s usually easy to adapt your service to each query. For online customer service agents, this…

Live chat is fast becoming a leader in BPO customer service. We live in a digital landscape, where people prefer to text than talk.  So,…

In a live chat conversation, you can’t rely on tone of voice or facial expressions. You’re left with words alone, so you need to choose them…

First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just as much. It’s a lesson…